A: We currently ship to Canada and the United States. Orders must be sent to physical addresses only.

A: Most orders are delivered within 7–10 business days. Processing time is 1–3 business days.

A: Once your order ships, we’ll email you a tracking number within 24–48 hours.

A: Yes. Returns are accepted within 30 days for items that are new, unused, unopened, and in original packaging. A restocking fee of 20% may apply.

A:

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable

A: We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• Union Pay
• Google Pay
• Apple Pay
• Shop Pay

All transactions are securely processed through PCI-compliant gateways.

A: Contact us within 30 days of delivery at sales@thecontractortools.com with photos of the product and packaging.

A:
For orders shipped to our supported destinations (Canada and the United States), any applicable customs duties or import taxes that we are responsible for collecting are included in the product price. Customers will not normally be required to pay additional customs duties or import taxes upon delivery. If an unexpected customs-related issue arises, please contact our customer support team for assistance.

A: Orders can only be modified or canceled before processing. Contact us immediately if changes are needed.